Privacy Policy

Last updated on 31 December 2020

Please read this Privacy Policy carefully to ensure that you understand how our data is processed. Unless otherwise defined, all capitalized terms used in this Privacy Policy have the same meaning as those stated in the Terms and Conditions. This Privacy Policy covers the following matters:

1. Overview

Privacy and online safety are important to Durianpay. We offer payments platform and services for online payment. We collect data about businesses and their customers (“Data”) when they use the platform, the services, and our websites (collectively, “Services”). This privacy policy describes how we collect, use and disclose Data.

In this privacy policy, we sometimes refer to “You”. “You” may be a visitor to one of our websites, a user of one or more of our Services (“User”), or a customer of a User (“Customer”). We’ll do our best to clarify who we are referring to at various points in the policy. This policy does not apply to third-party websites, products, or services even if they link to our Services, and You should consider the privacy practices of those third-parties carefully. If You disagree with the practices described in this policy, You should (a) take the necessary steps to remove cookies from Your computer after leaving our website, and (b) discontinue Your use of our Services.

2. Data We Need & Collect

To have an Durianpay account, you must provide your Full Name, business Name, e-mail address, password and company data. all this data needs to be true. This information will be indispensable for Durianpay to carry out the transaction process, issue a new password if you forget or lose your old password, protect you against fraud, and to make it easier for Durianpay to contact you regarding account management.

The Data we collect depends on how our Services are used. Sometimes we receive Data directly, such as when Durianpay account is created, test transactions are submitted through our website, or we receive an email. Other times, we get Data by recording interactions within our Services. We also get Data from third parties, like our financial partners or identity verification services.

We collect:

a. Personal Data, include:

b. Other data, include:

3. Usage and Disclosure of Data

Durianpay collects, stores and processes your personal information on the our server.

Durianpay uses your information that we collects to provide services; detect and prevent fraud; to process transaction; analyze and improve our product and system to help your company improve businesses.

Durianpay uses and share the information to access certain services from third parties on your behalf, and to take the actions that you requested Durianpay to do.

Durianpay provides access to the introduction of individual information users (users) only to employees who need it to meet customer service requests

We use and disclose Data as we believe necessary: under applicable law, or payment method rules; to enforce our terms and conditions; to protect our rights, privacy, safety or property, and/or that of our affiliates, You or others; and to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include authorities outside Your country of residence.

4. Safety Policy and Data Security

We have implemented technology and policies that comply with the regulations in Indonesia with the aim of protecting your privacy from unauthorized access and improper use and we will update these steps as new technology develops as needed.

The safety policy covers the following matters:

Durianpay handles customer information with high information security standards.

Durianpay limits access to your personal information only to employees who need it in order to provide the products or services to you.

Durianpay maintains physical, electronic and security procedures in accordance with government regulations to safeguard your non-public information. The security of your account also depends on protecting your password. Don’t give passwords to other people. Representatives from Durianpay will never ask for your password, if there are e-mails or other communications that ask for your password, please be careful.

If you share your password with third parties for any reason, including third parties who have promised to provide additional services such as account aggregation, these third parties will have access to your account and personal information, and you are responsible for actions that are taken because they used your password.

If you believe someone else has accessed your password, immediately change the password and contact Durianpay immediately

5. Update to the Privacy Policies

Durianpay has the right and can update this policy at any time without prior notice. Any changes are effective when we post the revised Privacy Policy on the Durianpay websiteServices. It is your responsibility to periodically review this privacy policy; users are bound by any changes to the privacy policy by using the service after such changes have been first posted.

6. Contact Us

If you have questions or concerns regarding this privacy policy, or any feedback pertaining to your privacy and our service that you would like us to consider, please visit our FAQ page or email us at