Frequently Asked Question

Durianpay is a service provider for payments, both receipt of funds, payment to other parties and to enable and grow your business through data and insight.
Those who can use Durianpay's services are individuals, business entities, and various other types of organizations that have legitimate businesses.
  • Receiving and paying funds will be easier
  • Help your business grow
  • Simplify the operatin process
  • Help match data and funds
  • Durianpay does not apply a registration fee or maintenance fee, we only charge a fee based on successful transactions.

    Currently Durianpay supports 3 payment methods but we will complement other payment methods to make it easier for your business to accept payments.

  • Transfer Virtual Accounts: BCA, Mandiri, BRI, BNI, Permata Bank
  • Credit Cards: Visa, Master Card, JCB, Amex
  • E-Wallet: OVO, Dana, LinkAja
  • To check the status of your payment, please inform the screenshot of proof of payment to email support@durian.money. Please also confirm to the merchant about the order's status.

    You can contact us via:

  • Email: support@durianpay.id

  • Operational hour:

  • Weekdays: 08:00 - 22:00 WIB
  • Weekends & National Holidays, 09:00 WIB - 20:00 WIB
  • NPWP is one of the mandatory documents for registering your account at Durianpay, if you don't have an NPWP, please go to the registered KPP to apply for an NPWP or you can register online at ereg.pajak.go.id

    Contact us via sales@durianpay.id
    Sign up via the website www.durianpay.id
    Enter your data and we will process it further

    Prohibited business categories: Pornography, Arms Dealer, Human Trafficking, Narcotics, Terrorism
    • Filled up Durianpay Form 
    • The Deed of Establishment and Amendment (including Approval/ Notification Receipt Letter from Minister of Law and Human Right of the Republic of Indonesia) 
    • Business Identification Number/ Business License, Registration Certificate & Domicile Certificate 
    • Tax Identity Number
    • ID Card (KTP if Indonesian Citizen or Passport if Foreigner)& Tax Identity Number of Person in Charge (Director or Authorized signatory)
    • Copy of Bank Account Book with name of the company 
    • Business Logo (max size 1MB, Logo will be resized to 83x32 pixels, PNG is preferred)